Frequently Asked Questions
Delivery
What are the shipping costs?
Shipping rates vary depending on the chosen delivery service.
*Find more details in the "Shipping" section.
Which couriers handle the shipping?
We provide shipping options through UPS and DHL.
*Find more details in the "Shipping" section.
Which locations do you ship to?
We ship products to nearly all European nations where nicotine pouches are permitted for sale.
*Find more details in the "Shipping" section.
What is the estimated delivery time?
Please allow up to 24 hours for order processing before your package is dispatched to the courier. Standard delivery usually takes 1-3 business days for express and 2-7 business days for economy, though unexpected events may cause delays.
*Find more details in the "Shipping" section.
ORDERS
Is order cancellation allowed?
Once an order is confirmed during checkout, it cannot be canceled.
Please quickly contact us if you need to cancel. This is only possible if the items have not left our warehouse, so you must act quickly.
Email info@snuscore.com with your order number (SC-xxxxx).
Can I return my items?
Returns are accepted; specific details are available in the "Return Policy" section.
Email info@snuscore.com with your order number (SC-xxxxx).
What should I do if I receive damaged items?
If a product is damaged or incorrect, you must report it within 10 days of discovery.
The affected items should be sent back in their original packaging via the same courier, accompanied by a report of the issue.
Email info@snuscore.com with your order number (SC-xxxxx) and details of the faulty items.
Email info@snuscore.com with your order number (SC-xxxxx) and details of the faulty items.
Payment
Is it secure to shop here?
All interactions involving card details are encrypted. We utilize top-tier security protocols. SnuscoreBaltics does not store or process credit card data.
For inquiries, email info@snuscore.com.
Which payment options are available?
Through Planet payment system, we accept various methods including major banks, financial providers, and credit cards.
Are there extra customs charges?
glicklabs.com is not responsible for delays or issues caused by factors outside our control that hinder production or shipping (force majeure). This includes raw material shortages, social unrest, labor disputes, extreme weather, accidents, or technical failures at our facilities that impact our ability to fulfill agreement terms.
Are taxes and duties required?
Taxes are included for EU shipments. For orders outside the EU, please check with your local customs office as regulations vary.
Customers are responsible for ensuring products can be legally imported to their country. Any extra customs fees must be paid by the buyer.